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Return Policy

Return Policy 

We do everything possible to ensure your experience with Hawaiian Heart is smooth and enjoyable. Our commitment to you is that if you wish to return products for any reason you may send them back to us postmarked within 30 days from the date you receive your order.

  • We do not charge a restocking fee.

  • We do not require you to contact us beforehand, nor do we require you to get a “return authorization” from us.

  • You have up to 30 days from the date you receive your order to return merchandise.

Return Instructions

Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns are eligible for a refund to your credit card. Please let us know the last four digits and expiration date of the original credit card used for the purchase. If you paid for your order with a check/money order, we can issue a refund in the form of a company check 30 days after your invoice date

Returns may be shipped through USPS or UPS to the following address:

Hawaiian Heart

Attention: Returns

(Address)

Policy Restrictions

  • All shipping charges become the sole responsibility of the customer, unless it is the error of Hawaiian Heart.  Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.

  • We are not able to honor requests for product exchanges and store credits.

  • Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.

  • We do not accept returns for clearance items

  • We do not accept returns of opened products

  • The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a return.

Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you. If you have any additional questions or concerns please contact us at info@purehawaiianheart.com